A. Reservation Eligibility

1.   According to the university arrangement, only new international students (including self-paying and scholarship students) who gain admission to Zijingang Campus can get access to on-line accommodation reservations.

2.   Students, who gain admission to other campuses, please go to the reception desk of the dormitory building on that campus and check in directly when the new semester begins. Students from the International School of Medicine of Zhejiang University can log on to http://service.ism.zju.edu.cn/confirm.html to complete accommodation application and the request for personal interest in dormitory arrangement from August 25^th to August 31^st.  

B. Period of Reservation

 9:00 am, August 25^th, 2023 to 17:00 pm, August 31^st, 2023 (Beijing Time, GMT+8)

C. Login Instructions

1.   Website: http://dorm.zju.edu.cn

2.   User name: Application No. / Student ID No. (on the Admission Notice); if you do NOT have Application No., please visit the above website and query your username with your passport number.

3.   Password: The last six digits or letters of your passport number (e.g. if your passport number is A123456K, and then your password is 23456K). If you do NOT have a passport, then your password is 111111.

4.   Please refer to the attachment below to the detailed reservation procedures.

D. Payment Instructions

1.   You are required to pay the full amount of the accommodation fee and the deposit (scholarship students only need to pay the deposit and no accommodation fee will be charged) when you reserve dormitory. The reservation shall NOT be valid unless the fee is paid fully and successfully.

2.   Only online payments are supported. You are required to hold AliPay account or bank card with logo such as UnionPay, Visa, Master or JCB. You should also assure the function of online payment of your bank card works and your card has sufficient balance.

3.   Some extra commission fee will be charged by the bank if you pay by the international credit card (Visa，Master or JCB). No extra commission fee will be charged by Alipay or UnionPay card.

4.   The online payment should be completed within 48 hours after confirming the reservation, or the system will cancel your reservation automatically.

5.   You are recommended to use FireFox Explorer or Google Chrome to make reservation and pay the accommodation fee. You could refresh the webpage or change other web explorer in case of webpage errors.

6.   After finishing the payment, please wait patiently until the success webpage pops up. You should click “My Account” to confirm the completed order with a successful payment.

E. Other Important Information

1.   As dormitory rooms are limited, if you fail to make on-line accommodation reservation in time, we will not be able to guarantee on-campus accommodation.

2.   You should be responsible for the housing by yourself if you arrive earlier than September 9^th.

3.   The University does not provide family accommodation.

4.   You will be arranged into a similar room in case of the room you reserved with some special situations.

5.   The student with successful reservation is not allowed to change to another room except for some special cases.

6.   You could look up more information about on-campus accommodation in the help document on the reservation webpage. The participation of the reservation indicates you are fully aware of and accept all accommodation regulations and policies of ZJU and you are required to sign a housing contract with ZJU prior to the payment.

7.   If you have any question about accommodation reservation, you are welcome to contact zdwfzx@zju.edu.cn, +86-0571-87951816 (consulting hours :9:30am~11:30am, 14:30pm~17:30 pm)

Attachment:

1. Accommodation Reservation Procedures